How VoIP Service Can Improve a Small Business’s Productivity

First of all—what is a VoIP service?

Voice-over Internet Protocol is a form of technology created to deliver voice communications and multimedia sessions over IP networks. So, in simpler terms, VoIP’s purpose is to make phone calls accessible over the internet. This can cut down on phone bill expenses, making business calls very cheap or even free.

One of the most popular forms of this technology is Skype, a voice and video calling service that allows users to conduct personal or business calls from anywhere in the world, given they have an internet connection.

How does it improve business productivity?

Businesses can take advantage of this ever-growing technology in multiple ways. This evolving technology can be implemented by businesses small and large, for its ability to increase office productivity, communication portability, added business security, and so much more:

  • Reduced communications cost

Installing traditional phone lines for your business can come with hefty costs. By installing a VoIP service, you can cut these installation and monthly fees drastically. Most providers utilize a monthly per-user fee, rather than a fee based on the minutes used. Some VoIP providers even offer the necessary equipment to be installed with your broadband network.

Additionally, instead of having clients or employees call you on your cell phone while you’re out of the office, you can save calling minutes on your mobile device by implementing a VoIP service for out-of-office contact.

  • Increased multi-tasking

With VoIP services constantly evolving and improving, users can now utilize VoIP calling from their computer while working on other projects. Say you’re on the phone with a client, and they want you to pull up a document they emailed over? With new VoIP technology, you can easily access all functions of your computer while staying on the line with your client.

Whether you utilize a headset or a speaker system, VoIP services also allow for hands-free communication. Take advantage of this technology by filling out office paperwork or cleaning your desk, all while communicating through a VoIP headset.

  • Maximized productivity

Because of this increase in multi-tasking capabilities, employees can accomplish more at work while still connecting with customers and fellow colleagues. This service also allows employees to work from home and miss fewer days of important work hours, or spend less time checking voicemails by converting received voicemails into emails to be sent to the employee. This allows for all communication with clients and colleagues to be found in one place, reducing the time it takes for employees to get caught up on messages.

  • Enhanced portability

One of the major benefits of a VoIP service is the ability to access the software from anywhere in the world. Whether you’re on a business trip or working from home, you can access your work line from anywhere. All this requires is an internet connection and a headset or IP phone, and you should be set to make business calls with little to no added cost.

  • Guaranteed flexibility

A VoIP converter can be plugged into any computer to allow for a greater flexibility of use. You or your employees can also access VoIP from mobile devices by installing the software on a phone. This allows your team to be reachable from the business’ work line, even if they are out of the office. Instead of having different software programs or equipment for each form of communications, you can have it all right at your fingertips by installing a VoIP service.

  • Added versatility

With a VoIP service, you are capable of making phone and video calls from anywhere in the world. Just establish an internet connection and you’re ready to go. Whether it’s an important client phone call or a video call into a home office conference, VoIP services allows your business to be incredibly versatile without the necessity of you being physically present.

  • Improved security

Your VoIP service can operate through an encrypted VPN connection to allow your business increased security. Avoid any unprotected calls or possible hacking scares. By encrypting your VoIP service, you can feel confident knowing your business and client information is being protected.

Taking advantage of a VoIP service comes with many benefits for business owners, from increasing productivity in the workplace to saving on traditional phone service costs. Contact Black Tie IT to discover how your business can start benefiting from a VoIP telephone system today!